These Terms constitute an agreement between Dunkin Brands, Inc. and its affiliates (collectively, “Dunkin’ Donuts” or “we” or “us”) and you. We recommend that you print out a copy of these Terms for your records.
PLEASE NOTE THAT THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN US AND YOU AND LIMIT OUR LIABILITY TO YOU.
Changes to Terms
Users and Accounts
Responsible Use of DD Online Services
Provision of the DD Online Services
Product Sales And Availability
Service-Specific Terms and Conditions
Dunkin' UpDDate Program
Dunkin' Mobile Application
Dunkin' Online Store
Dunkin' Donuts Cards
Dunkin' Donuts' Disclaimer of Warrenty and Limitation of Liability
Copyright and Trademark
Digital Millenium Copyright Act ("DMCA") Policy
Repeat Infringer Policy
Notice of Claimed Copyright Infringement
Counter-Notification to Claimed Copyright Infringement
Liability for Misrepresentation under the DMCA
Errors and Inaccuracies
Feedback and Submissions
Geographical Scope of the DD Online Services
Notice to California Residents
California Transparency in Supply Chains
Contact Dunkin' Donuts
Certain services offered by through the DD Online Services, including mobile applications, loyalty programs, sweepstakes and other prize promotions, may be governed by additional terms and conditions presented in conjunction with them. You must agree to the additional terms before using such services. These Terms and any additional terms will apply equally. In the event of an irreconcilable inconsistency between any additional terms and these Terms, the additional terms will prevail.
We may change these Terms so please check back from time to time. If we make material changes to these Terms, we will inform you in advance by posting a notice within the DD Online Services. If you are a registered user or are on our electronic mailing list, we may also notify you of such material changes via email. We may ask you to affirmatively accept changes to these Terms at the time of your next account login, access or use of the DD Online Services. By continuing to use the DD Online Services after such notice and/or acceptance, you agree to be bound by these Terms as modified. All changes are effective when we post them and apply to your access and use of the DD Online services thereafter. Changes to the Dispute Resolution provisions (Section 19 below) do not apply to any dispute for which you or we have actual notice prior to the date that the revised Terms are effective.
The DD Online Services are not intended for use by anyone under age 13. YOU MUST BE AT LEAST AGE 13 TO ACCESS AND USE THE DD ONLINE SERVICES. By accessing, using and/or submitting information to or through the DD Online Services, you represent that you are at least age 13.
Anyone between age thirteen (13) and eighteen (18) may only use the DD Online Services under the supervision of his/her parent or a legal guardian. IF YOU ARE A PARENT/LEGAL GUARDIAN AND YOU PROVIDE YOUR CONSENT TO YOUR TEENAGER'S ACCESS TO AND USE OF THE DD ONLINE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. Parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors.
You may need to create and register an account in order to use certain DD Online Services. In creating an account, you agree to:
You also agree to take responsibility for all activities on or under any account registered to you and you accept all risks for any unauthorized use of your account.
You are responsible for providing the equipment and services that you need to access and use the DD Online Services. We do not guarantee that the DD Online Services are accessible on any particular equipment or device or with any particular software or service plan.
We reserve the right, without notice and in our sole discretion at any time, to terminate your right to access and use the DD Online Services or any component of them and to block or prevent future access to and use of the DD Online Services and to delete your account and any related information. Any obligation or liability incurred prior to our termination of your access to the DD Online Services will survive such termination.
The DD Online Services are owned by Dunkin’ Donuts and licensed to you for your personal, non-commercial use only. Except as expressly provided in these Terms, you may not copy, distribute, publish, transmit, modify, transmit, publicly display or perform, create derivative works of or otherwise exploit any part of the DD Online Services. You may not save or archive a significant portion of the material appearing in or on the DD Online Services. All rights not expressly granted herein are reserved by Dunkin’ Donuts.
You may use the DD Online Services for lawful purposes and in accordance with these Terms. You may not use the DD Online Services:
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS DUNKIN' DONUTS AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, FRANCHISEES, AGENTS, LICENSORS, BUSINESS ASSOCIATES, AND SUPPLIERS FROM AND AGAINST ANY ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OF ANY DD ONLINE SERVICES IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR THESE TERMS.
We are constantly improving the DD Online Services to provide the best possible experience for you and other users. You acknowledge and agree that the DD Online Services, or certain features of the DD Online Services, may change from time to time without notice to you. Any new feature that augments, enhances or modifies the current DD Online Services is subject to these Terms.
You acknowledge and agree that we may decline to provide access to the DD Online Services or stop (permanently or temporarily) providing the DD Online Services (or any feature, program or content within the DD Online Services) to you or other users at our sole discretion, without notice or liability to you. You may stop using any part of the DD Online Services at any time. You do not need to specifically inform us when you stop using the DD Online Services.
You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the DD Online Services, your account details, or any files or other content which are contained in your account.
If you use a mobile device to access the DD Online Services, the following additional terms and conditions ("Mobile Terms") also apply:
YOUR ACCESS TO AND USE OF THE DD ONLINE SERVICES VIA YOUR MOBILE DEVICE CONFIRMS YOUR AGREEMENT TO THE MOBILE TERMS, AS WELL AS THE REST OF THESE TERMS.
All products and offers available through the DD Online Services will be delivered only within the United States. (As used in these Terms, unless otherwise required by context, "United States" means the United States of America, including Washington, D.C. but excluding Puerto Rico and U.S. territories, possessions and military installations.) All prices displayed on the DD Online Services are quoted in U.S. Dollars and are valid and effective only in the United States. Dunkin' Donuts reserves the right without prior notice to discontinue or change pricing and other specifications on products offered through the DD Online Services.
9.1. DDPerks Program.
To participate in the DDPerks Program ("DDPerks"), you may enroll at www.DunkinDonuts.com or www.ddperks.com. When enrolling, where you will need to accept the DDPerks Program specific terms and conditions. Those terms and conditions are in addition to these Terms, however, these Terms shall also govern your participation in DDPerks. To the extent there is a conflict between the terms of the DDPerks Program and these Terms, the terms of the DDPerks Program govern.
To receive emails with the latest news and offers, you may enroll in the Dunkin' UpDDate program (“Program”).
The term "Member" as used in these Terms means an individual user of the DD Online Services who creates a Dunkin' UpDDate profile (“Profile”) by providing his/her name, password, valid email address, zip code of his/her primary residence and date of birth. Groups, clubs or organizations cannot be Members.
When creating a Profile, you may choose not to receive Program emails but your email address and other contact information may be retained indefinitely in our Program database for administrative purposes. If you choose not to receive Program emails, you will not receive Program benefits, such as the Enrollment or Birthday Coupon (described below). Members are responsible for keeping their Profiles up-to-date to ensure they receive Program news, offers, and coupons.
To become a Member you must reside in and have a valid zip code in the 48 contiguous U.S. states or Washington D.C. The Program is void outside the 48 contiguous U.S., states and Washington D.C. and where otherwise prohibited, restricted or taxed.
We are not responsible for any Program news, reward-earning opportunity, coupon or other offer sent to an incorrect or incomplete email address if your email address is not up-to-date in your Profile at the time of mailing or offering. We are not responsible for any lost, late, misdirected, damaged, postage-due or illegible mailings or other communications. We reserve the right to correct and not honor errors made in our communications with you.
From time to time, Dunkin' Donuts may make special offers available to Members. These offers may be communicated using various means including electronic communication, email, SMS text messages or direct mail. These special offers may be subject to specific terms, restrictions and conditions.
Creating a Profile does not guarantee receipt of Program news and offers or the availability to you of any promotional offer. The Program or any component of it is subject to change or termination without notice. Continued participation in the Program constitutes acceptance of its then-current terms and conditions.
9.2.1. UpDDate Coupons Offer
UpDDate coupons (“UpDDate Coupons”) are made available as follows:
As used in these Terms, "free medium beverage" means a choice of a medium hot or iced coffee, tea, latte, hot chocolate or Coolatta®, excluding all cooler beverage items (e.g., bottled water, soda, milk, or bottled juice).
UpDDate Coupons will be delivered via email to the email address recorded in the Member’s Profile at the time of mailing. UpDDate Coupons are: void where prohibited, restricted or taxed or if obtained through unauthorized channels; subject to all terms and conditions printed on them; not exchangeable or refundable for cash; and not valid with any other offer. Dunkin’ Donuts is not responsible for and will not replace late, lost, stolen, damaged, expired, undelivered or undeliverable UpDDate Coupons. We reserve the right to modify, suspend or terminate the availability of the UpDDate Coupons at any time for any reason.
9.2.2. Opting Out of UpDDate Communications
If you opt-in through your Profile, we will use email and SMS text messaging to communicate Program offers and news. We also may use direct mail to communicate with you. Members who choose not to receive Program emails and/or SMS text messages may not receive all Program coupons, news and offers.
If you choose to download the Dunkin' Mobile Application ("Mobile App"), you must accept our End-User License Agreement, which will govern your use of the Mobile App in addition to these Terms.
The "My Offers" section of the Mobile App makes special offers available from time to time ("App Offers"). App Offers may be based on your particular location or purchasing history using the Mobile App. App Offers also may be subject to additional terms and conditions as described in the App Offer. These App Offers and the "My Offers" section of the App are integrated features of the Mobile App. If any App Offer is identified as a “Location-based Offer”, the Location-based Offer will only appear in the "My Offers" section of the Mobile App and only if your mobile device’s GPS/location settings are enabled and you are in a location where the Location-based Offer is valid. If you do not wish to receive App Offers, you must delete the Mobile App from your mobile device(s).
The following additional terms and conditions apply to your use of the Dunkin’ Online Store (shop.dunkindonuts.com):
9.4.1 Site Transactions. We reserve the right to refuse any order you place with us. We may limit or cancel purchases at any time for any reason. If we change or cancel an order, we will attempt to notify you using the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that we believe, in our sole discretion, may be placed by dealers, resellers or distributors.
9.4.2 Returns and Pricing. Please see our return Dunkin' Online Store policy here. Certain products sold through the Dunkin' Online Store may be subject to return or exchange only online through the applicable return policy.
9.4.3 Third Party Site Operation and Order Processing.
YOU HEREBY ACKNOWLEDGE AND AGREE THAT DUNKIN’ DONUTS USES COOKING.COM AS ITS THIRD-PARTY VENDOR FOR OPERATION, PAYMENT PROCESSING AND ORDER FULFILLMENT THROUGH THE DUNKIN’ ONLINE STORE. YOU HEREBY ACKNOWLEDGE AND AGREE THAT COOKING.COM IS A THIRD-PARTY BENEFICIARY OF THESE TERMS AND THAT ALL RIGHTS OF DUNKIN’ DONUTS HEREUNDER (INCLUDING WITHOUT LIMITATION YOUR GRANT OF LICENSES (IF ANY) AND DUNKIN DONUT’S LIMITATION OF LIABILITY AND INDEMNIFICATION) APPLY EQUALLY TO COOKING.COM.
10.1 Terms. The following terms and conditions below govern use of a Dunkin' Donuts Card:
Card good only toward purchase of Dunkin’ Donuts products at participating US locations or online at shop.dunkindonuts.com. No expiration date or management fees. The purchase and/or reload of a Dunkin’ Donuts Card with another Dunkin’ Donuts Card is prohibited. Card value may not be redeemed for cash, check or credit, unless required by law. Use of card constitutes acceptance of these terms. We are not responsible for lost or stolen cards unless registered online. Replacement card for lost or stolen registered cards issued for remaining balance reflected in our records at time reported lost or stolen. This card may not be resold by any unauthorized vendors. Unauthorized resale or attempted resale is grounds for cancellation. Cards obtained through unauthorized channels will be void. Card issued by SVC Service II Inc. Visit DunkinDonuts.com or call 1-800-447-0013 to check the balance on the card or for customer service (please have card number ready). © 2013 DD IP Holder LLC. All rights reserved.
10.2 Dunkin' Donuts Cards. You may purchase and send a Dunkin' Donuts Card to yourself or as a gift using the “Gift” functionality (sometimes referred to as “mGift” or “eGift”) through the Mobile App or on www.dunkindonuts.com (“Site”). When using the “Gift” functionality, you are the "Gift Sender" and the individual person receiving the Dunkin' Donuts Card is the "Gift Recipient". Use of the Gift functionality constitutes acceptance of these terms by both Gift Sender and Gift Recipient. The Dunkin' Donuts Card terms and conditions above, as well as the additional terms and conditions below apply to all transactions:
10.2.1 Sending a Dunkin' Donuts Card. You may send a Dunkin' Donuts Card using various means including email or text message or by posting it on the Gift Recipient’s Facebook page. If you send a Dunkin’ Donuts Card using a text message, standard message rates will apply to both the Gift Sender and Gift Recipient. Text messages sent to an international phone number are subject to international messaging rates. A Dunkin’ Donuts Card is valid only for purchase of Dunkin' Donuts’ products at participating US locations or online at shop.dunkindonuts.com.
10.2.3 Claiming/Reclaiming a Dunkin' Donuts Card. If Gift Recipient does not claim the Dunkin' Donuts Card within three (3) days after the date sent, we will send a reminder email to Gift Sender. If the Dunkin' Donuts Card is not claimed by Gift Recipient or Gift Sender within six (6) days after the date sent, Gift Sender will receive a second (and final) reminder to prompt Gift Recipient to claim the Dunkin' Donuts Card. At any point prior to Gift Recipient’s claiming of the Dunkin' Donuts Card, Gift Sender can choose to send the Dunkin' Donuts Card to a different email address or phone number by using the “Gift Sent” screen within the Mobile App.
10.2.4 Dunkin' Donuts Card Delivery. Gift Sender is responsible for ensuring that the address of Gift Recipient is correct. We are not responsible and have no liability for any Dunkin; Donuts Card that is undeliverable, not received by Gift Recipient or claimed by someone other than Gift Recipient as a result of inaccurate information provided by Gift Sender. You may not return or cancel your Dunkin' Donuts Card after it is received or if same-day delivery was requested. Please contact Customer Support (with your order number and email address) if you believe the delivery address is incorrect or if you have questions about whether you may cancel your order.
10.2.5 Personalized Messaging. Gift Sender may add a personal message (character-limited) to the Dunkin' Donuts Card at no additional charge by typing the message in the applicable message field. Inappropriate, offensive or otherwise objectionable messages are prohibited. We are not responsible for the content of any personalized message.
To the fullest extent allowed by applicable law, Dunkin' Donuts is not liable for any direct, indirect, special, incidental, consequential, punitive or other damages arising from your use of, or inability to use, any of the DD Online Services or any materials available in any DD Online Service.
Except as expressly otherwise stated, Dunkin' Donuts does not make any warranty, express or implied, as to accuracy, reliability or availability of any of the DD Online Services. Without limiting the generality of the preceding sentence, Dunkin' Donuts specifically disclaims, to the fullest extent allowed by applicable law, all implied warranties of merchantability and fitness for purpose, and all warranties of title and non-infringement of third party rights, with respect to all of its online services and all materials accessible through the DD Online Services.
Dunkin' Donuts does not guarantee that the functions contained in any of the DD Online Services will be secure, uninterrupted or error-free, that each the DD Online Services will be free of viruses or other harmful components, or that defects will be corrected even if Dunkin' Donuts is aware of them.
In no event will Dunkin' Donuts and its parent's or affiliates' total liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing the DD Online Services or $100, whichever is less. You agree to bring any and all actions within one (1) year from the date of the accrual of the cause of action and that actions brought after this date will be barred.
Nothing in these Terms will exclude or limit Dunkin' Donuts' liability for death or personal injury caused by our negligence.
Unless otherwise noted, all materials published on any DD Online Service are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned by Dunkin' Donuts and/or its subsidiaries and affiliates or by other parties that have licensed their material to Dunkin' Donuts.
Dunkin' Donuts marks displayed in the DD Online Services represent some of the proprietary rights currently owned or controlled by Dunkin' Donuts in the United States and/or in other countries and are not intended to be a comprehensive compilation of all Dunkin' Donuts' worldwide proprietary ownership rights.
You may not remove or alter any copyright, trademark or other proprietary right notice in the DD Online Services. All rights not expressly granted are reserved.
This DMCA statement constitutes part of the legal terms and conditions governing all users of the DD Online Services. In compliance with the DMCA (Title 17, United States Code), Dunkin' Donuts will respond to proper notifications of claimed copyright infringement with respect to material posted by users, and will take appropriate action including removing and disabling access to the allegedly infringing material. Dunkin' Donuts also reserves the right to remove and disable access to any user-posted material which, in Dunkin' Donuts' sole judgment, may be infringing or violating another's intellectual property right, whether or not Dunkin' Donuts has been notified by the rights holder.
13.1. Repeat Infringer Policy
In accordance with the DMCA and other applicable law, Dunkin' Donuts has adopted a policy of terminating, in appropriate circumstances, the accounts of registered users who are determined by Dunkin' Donuts to be repeat infringers. Dunkin' Donuts may also, in its sole discretion, suspend and/or terminate the account of any registered user who infringes another's intellectual property right, whether or not there is repeat infringement.
13.2. Designated Agent
In compliance with the DMCA, the Designated Agent for Dunkin' Donuts to receive notifications of claimed infringement relating to any of the DD Online Services is Terry Ursino, Trademark Manager.
By mail: Dunkin' Brands, Inc., 130 Royall Street, Canton, MA 02021
By telephone: 781-737-5132
By fax: 781-737- 6132
By email: firstname.lastname@example.org
13.3. Notice of Claimed Copyright Infringement
If you believe that your copyright has been infringed or violated by any material posted on any of the DD Online Services, please notify our Designated Agent listed above in writing and provide the following requisite information:
13.3.1. a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
13.3.2. identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
13.3.3. identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
13.3.4. information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
13.3.5. a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
13.3.6. a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
13.4. Counter-Notification to Claimed Copyright Infringement
Under the DMCA, if a notice of copyright infringement has been filed against material posted by you on any of the DD Online Services, you may make a counter-notification with our Designated Agent listed above, provided that such counter-notification must be in writing and contain the following requisite information:
13.4.1. your physical or electronic signature;
13.4.2. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
13.4.3. a statement by you under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and
13.4.4. your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which you are located (or in the State of Maryland, U.S.A., if you reside outside of the U.S.A.), and that you will accept service of process from the person who filed the notice of copyright infringement or an agent of such person.
If Dunkin' Donuts receives a valid counter-notification, it may reinstate the removed or disabled material in accordance with the DMCA.
13.5. Liability for Misrepresentation under the DMCA
Please note that, pursuant to the DMCA, any person who knowingly materially misrepresents that any material or activity is infringing, or that any material or activity was removed or disabled by mistake or misidentification, will be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorized licensee, or by an online service provider, who is injured by such misrepresentation, as the result of the service provider relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it.
Accordingly, if you are not sure whether certain material or activity infringes your or another's copyright, please consult with a qualified attorney.
Links provided within the DD Online Services will allow you to connect to other websites and services that are not under Dunkin' Donuts' control. We do not endorse and are not responsible for the content of such websites and/or services. You access such websites and use such services at your own risk.
The DD Online Services may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, availability and other information. If any information in the DD Online Services is inaccurate, incomplete or out of date, we reserve the right to correct, change or update such information or to cancel orders related to such information (including after you have submitted an order) without prior notice and issue a refund for amounts paid. We cannot guarantee that your computer’s display of color or other product features is accurate. If any product that you purchase is not satisfactory to you, your sole remedy is to return it (unused) for a refund.
Unfortunately, Dunkin' Donuts is unable to accept unsolicited ideas. But thanks for thinking of us. By submitting any material to us through any of the DD Online Services, you expressly grant to Dunkin' Donuts and its affiliates a royalty-free, non-exclusive, fully transferable, assignable and sublicensable right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute such material, throughout the world and in perpetuity, in all media now known or hereafter devised and for all lawful business purposes of Dunkin' Donuts and its affiliates (including, without limitation, advertising, promotional and marketing purposes). You also acknowledge and agree that if and to the extent the material submitted by you identifies you by name, likeness, voice or otherwise ("your identification"), the foregoing license granted by you will automatically be deemed to cover and extend to our use of your identification in connection with our use of the material submitted by you. In addition, you warrant that all so-called "moral rights" have been waived.
Dunkin' Donuts controls and operates the DD Online Services from within the United States. Unless otherwise specified on any DD Online Services, the DD Online Services are intended to promote only those Dunkin' Donuts products that are sold by Dunkin' Donuts in the United States; Dunkin' Donuts makes no representation that the materials in the DD Online Services or the products described thereby are appropriate or available for use in other locations. If you access the DD Online Services from outside the United States, be advised the DD Online Services may contain references to products and services that are not available or are prohibited in your country. All visitors to and users of the DD Online Services are responsible for compliance with all local laws applicable to them with respect to the content and operation of the DD Online Services.
Certain materials on the DD Online Services describe the Dunkin' Donuts System. They do not constitute an offering for the sale of a franchise. Such offering is only commenced by our delivery of the Franchise Disclosure Document to you in compliance with the Federal Trade Commission Rule on Franchising and various state laws regulating the sale of franchise opportunities.
You may use the DD Online Services solely for the purpose of learning about the Dunkin' Donuts franchise system. If you choose to, you may also submit an electronic application seeking consideration as a prospective franchisee via www.dunkinfranchising.com.
YOU AND DUNKIN’ DONUTS AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.
Any dispute between you and Dunkin’ Donuts and its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, “Dunkin’ Donuts”) arising from or relating to these Terms and their interpretation or the breach, termination or validity thereof, the relationships which result from these Terms, including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be settled by binding arbitration in Suffolk County, Commonwealth of Massachusetts administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in effect on the date thereof. Prior to initiating any arbitration, the initiating party will give the other party at least 60-days' advanced written notice of its intent to file for arbitration. Dunkin’ Donuts will provide such notice by e-mail to your e-mail address on file with Dunkin’ Donuts and you must provide such notice by e-mail to email@example.com with “Legal Dispute” appearing in the subject line. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration.
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. If, however, you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Dunkin’ Donuts will pay as much of the filing, administration and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive for you. If the arbitrator determines the claim(s) you assert in the arbitration are frivolous, you agree to reimburse Dunkin’ Donuts for all fees associated with the arbitration that Dunkin’ Donuts paid on your behalf, which you otherwise would be obligated to pay under the AAA's rules.
The arbitrator will have the power to grant whatever relief would be available in court under law or in equity and any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. The arbitrator will not, however, have the power to award punitive or exemplary damages, the right to which each party hereby waives, and the arbitrator will apply applicable law and the provisions of these Terms and the failure to do so will be deemed an excess of arbitral authority and grounds for judicial review. Dunkin’ Donuts and you agree that any Covered Dispute will be submitted to arbitration on an individual basis only. Neither Dunkin’ Donuts nor you are entitled to arbitrate any Covered Dispute as a class, representative or private attorney action and the arbitrator(s) will have no authority to proceed on a class, representative or private attorney general basis. If any provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration). Regardless of any statute or law to the contrary, notice on any claim arising from or related to these Terms must be made within one (1) year after such claim arose or be forever barred. For purposes of this section, these Terms and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA).
You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed on or in connection with these Terms or the DD Online Services by any authority.
Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information:
The provider of the DD Online Services is Dunkin' Brands, Inc.,
130 Royall Street, Canton, MA 02021.
To file a complaint regarding the DD Online Services or to receive further information regarding use of the DD Online Services, send a letter to the above address or contact Dunkin’ Donuts via e-mail (with “California Resident Request” as the Subject Line). You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at 916.445.1254 or 800.952.5210.
We are dedicated to conducting business in compliance with all laws, regulations and ethics of fairness and human decency, both nationally and internationally. We seek to use suppliers who share our commitments, and agree to abide by our supplier code of conduct.
We screen suppliers on many business related criteria as well as their compliance with matters of law. We seek partners that comply with government regulations, including those concerning human ethics. Our suppliers are required to acknowledge, and agree to, our Supplier Code of Conduct.
We conduct periodic on-site, announced and unannounced, visits to our manufacturing and distribution facilities around the globe, during which our employees, third party auditors and other designated associates inspect facilities and observe conditions, workers and practices as well as the suppliers compliance with our supplier Quality management systems, supplier Code of Conduct or contract terms, as applicable.
We maintain accountability standards, including a Code of Conduct for our employees and a supplier Code of Conduct for our suppliers. If we determine that our employees or suppliers are engaged in slavery or human trafficking, our employees will be disciplined, up to and including termination, and our supplier relationships terminated.
All of our employees who are involved in supplier management are trained annually on administering our supplier Code of Conduct. In addition, all employees participate in an annual employee Code of Conduct training.
No delay or failure on the part of Dunkin' Donuts to enforce any part of these Terms will constitute a waiver of any of Dunkin' Donuts' rights under these Terms whether for past or future actions on the part of any person. Neither the receipt of any funds by Dunkin' Donuts nor the reliance of any person on Dunkin' Donuts' actions will be deemed to constitute a waiver of any part of these terms. Only a specific, written waiver signed by an authorized representative of Dunkin' Donuts will have any legal effect whatsoever. If any provision of these Terms is determined to be illegal, invalid or unenforceable under present or future law, such provision will be deemed to be deleted without affecting the enforceability of all remaining provisions. These Terms will inure to the benefit of and will be binding upon each party’s successors and assigns. These Terms and the rights granted hereunder may be assigned by Dunkin’ Donuts but you may not assign them without the prior express written consent of Dunkin’ Donuts. The headings and captions contained herein are for convenience only.
Contact Dunkin' Donuts
If you have questions regarding any of these Terms, you can email us at firstname.lastname@example.org, call us at 1-800-859-5339, send us a fax at 1-781-737-4000, or write to us care of Dunkin' Donuts Customer Service, Dunkin' Brands, Inc., 130 Royall Street, Canton, MA 02021.
© 2014 DD IP Holder LLC.
The Dunkin' Donuts name, design, logos and related marks are registered trademarks of DD IP Holder LLC. All rights reserved.
Last updated: February 2014